Terms and Conditions
OUR TERMS & CONDITIONS OF MEMBERSHIP
1: Opening Hours: Stroud’s Toy Library runs at Allsorts on a Saturday afternoon, 12.30pm – 3pm.
2: Toys borrowed during these sessions must be returned to one of these sessions. This is a drop in service;
appointments are not necessary. If any Toy Library sessions are closed, this will be communicated to you by e-mail.
3: Membership: Membership is open to families in Gloucestershire. A number of specialist toys and items are for the exclusive use of Allsorts members. If you wish to hire any of those items, please speak to a member of staff.
4 Membership sign up process is completed face to face at one of our Toy Library sessions.
5: Proof of identity showing current address (e.g. Driver’s License, Utility Bill) is required to complete your membership along with payment of the relevant membership fee before any toys may be borrowed.
6: Fees: Annual membership fee – The annual membership fee is £10 per family. Hire fee – Each toy is available to hire for two weeks at a time, from £1. Most toys available to hire are £1, some larger toys are £2 to hire. This fee is paid at the time of hiring and toys can be booked for up to two weeks initially. These toys can be renewed via our online system and additional hire fees must be paid when the toy is returned.
7: Toys which are returned late will incur a fine of £1 per toy per week. This is in addition to any hire fees due for the extended loan period.
8: A member will not be able to take out a new toy loan whilst there is an outstanding balance due on their account.
10: Toy Loans: Toys are initially booked for a two week period unless an alternative agreement is made with the volunteer dealing with your booking. Once a toy has been booked out and taken from The Toy Library it becomes the responsibility of the member borrowing the toy. Toys should be returned complete and in a clean and undamaged condition ready for the next borrower.
11: If pieces are missing, they must be returned as soon as they are found. Failure to find and return pieces will render toys damaged and clause 12 below will apply.
12: Where toys are returned broken or damaged, a contribution will be requested to pay for repairs or replacements. All toys must be returned even if broken.
13: All equipment that requires batteries will be loaned without batteries. It will be the responsibility of the member to provide their own batteries.
14: Storage Containers: Some of our toys come in a storage bag or box. Toys should be returned in this bag/box. Missing or damaged bag/boxes will also incur a replacement charge.
15: Cancelling a Membership: We reserve the right to cancel membership to anyone who consistently returns toys late, damaged or incomplete.
16: Members may leave the service at any time but all fees paid are non-refundable.
17: Safety: Before toys are available to borrow, our volunteers check that they are safe to play with. Whilst you are borrowing them you must ensure they are safe to be used. Any possible danger must be reported to the library.
18: Members are responsible for the children in their care at all times while visiting the Toy Library. Our volunteers are DBS checked but are there solely to administer the service.
19: Data Protection: Stroud’s Toy Library adheres to the General Data Protection Regulation (GDPR). We store your personal information for the sole purposes of administering the Toy Library service. Your details will never be passed to anyone outside of the Toy Library staff/volunteer team. All information supplied will be held securely in accordance with the Allsorts Data Protection Policy which is available on the Allsorts website (www.allsortsglos.org.uk).
20: In order for us to maintain the requirement within the Data Protection Act to only keep data that is relevant and up to date, members must inform a Toy Library staff member/volunteer of any change of address or contact details as soon as possible.
21: Disclaimer: Stroud’s Toy Library will not accept responsibility for any loss, injury or damage caused by or arising from any misuse of any of our equipment. Where a toy's description includes a suggested age, this has been taken from the toy's original packaging. However, it is the responsibility of the member to see that the toys are used by the appropriate age of children and that they are played with in an appropriate manner. Children playing with toys should be appropriately supervised.